Every customer is handed out a questionnaire at the start of our tours and we are asking him or her to take the time and answer the tour-related questions at the completion of the journey.
We are very interested in monitoring ourselves as well as the performance of our business partners! This includes accommodation places, rental vehicle companies, guides and all other aspects and involved parties.
This very valuable information helps us to constantly improve on our services and to make sure that our tour products are always of the highest standard.
We ask our clients to score on our services on a scale of 0-10 points, 0 being the lowest achievement and 10 being the highest or best achievement.
The questionnaire is made up of eight major questions and a column for general comments in regards to our services. In the text below we are showing you the average score we achieved from some of the clients featured in this testimonial page. Some clients however only gave us general comments and no scores and we have published extracts from these comments as well.
In our questionnaire we have asked our clients to be fair and realistic in their assessments and we have of course also asked them for permission to publish these results.
For privacy reason we are only showing names, countries of client origin and the time of the year the client took part in one of our arrangements.
Andrea & Guido Jagusch from Germany
Average Satisfaction Score 9.25
“The provided tour manual was absolutely super and we never felt lost during our tour. The voucher booklet was also very supportive and easy to handle. We personally preferred B & Bs over hotels as we experienced some very warm hearted hospitality. Many thanks to the REST NZ Team – we enjoyed an unforgettable honeymoon!”
January 2010
Kjell & Renee Stener from Sweden
Average Satisfaction Score 10
“The accommodation chosen was absolutely perfect!! All accommodations have been very nice and service minded. Everything has been great and perfect – no problem at all!”
January 2010
Dr. Alexander Würfel & Stephanie Würfel from Germany
Average Satisfaction Score 10
“Fantastic trip – fantastic planning! Thank you also for attending so promptly to the change in our itinerary. Great B & Bs and super hosts!”
November 2009
Dr. Thomas Porstner & Jana Porstner from Germany
Average Satisfaction Score 9.3
“The accommodation chosen for the Queens Charlotte Track was sensational and the hosts have to be ranked 10 plus! Tour organisation, transport and accommodation in general have also been excellent. The accommodation you chose for us was a very good mixture! Doubtful Sound was a very nice alternative to Milford Sound and we also enjoyed the glow worm caves in Te Anau. The tour was very well organized – Thank you!"
September 2009
Clive Bevan from the USA
Average Satisfaction Score 9.7
"All B & Bs were exceptional – the kindness and the food made them and our trip memorable!! The organization of the tour through Rest New Zealand Tours was excellent. Please consider arranging for longer stays at places such as Christchurch, Napier and Rotorua to allow for exploration and visitation to some of the neighbouring communities. I would consider 1-2 days additional at these venues to be adequate as an option to be added on to my 14 day tour.”
March 2009
Tina Borup Jorgensen & Peter Madsen from Denmark
Average Satisfaction Score: 9
“Everything has been great – we had not problems! The trip of our life time!”
February 2009
Angelika, Erich & Thomas Wolf from Austria
Average satisfaction score: 9.8
“Many thanks for your support and the super organization of our tour!”
February 2009
Konstantin Malliaris & Kaliopi Koutramanou from Greece
Average Satisfaction Score: 10
“Everything was very well organized – somebody worked very hard which is not typical for our holidays! We therefore thank you very much and hope to be back within the next two years!”
January 2009
Volker & Regina Koehler from Germany
Average Satisfaction Score: 9.3
“Wonderful Tour – well organized – we had a super holiday! We found the sector from Queenstown to Franz Josef a bit long but other than that – super! Thank you for the great back-up – the trip was simply GREAT!”
January 2009
Gerhard & Barbara Schreidl from Austria
Average satisfaction score: 9.7
"We had a wonderful trip which was perfectly organized by you. Driving and rout instructions were excellent and we would have liked to have some extra time in some of the locations. This means however that we have a good reason to come back! Thank you for a great tour!"
December 2008
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Anders & Anne Hyldgaard, Kjeld Knudsen & Annie Lillie from Denmark
Average Satisfaction Score 10
“Thanks, a wonderful country supported by very good planning! It was also very nice to meet the local people – we have enjoyed our trip very much!”
January 2010
Thomas Grunzke and Family from Vietnam
Average Satisfaction Score 9.5
“All details we were provided with by your company were perfect and we could therefore concentrate 100% on enjoying the holiday, the fantastic landscape, the various activities and the accommodation. A big “thank you” to the REST NZ Team!”
December 2009
Ingemar & Lotte Larsson from Sweden
Average Satisfaction Score 9.7
“Accommodation: You can’t get it any better! You understood our wishes and planned a tour that has been magnificent! Many thanks from Lotte & Ingmar”
October 2009
Eva & Josef Münsinger from Germany
Average Satisfaction Score 9.8
“We would especially mention the B&Bs you have chosen for us as we really liked them and the lovely hosts running them! Travelling through New Zealand in winter was very nice and can also be recommended. We had great weather, wonderful impressions and very few people to share it with – simply perfect! The only draw back is that it gets dark by 5 pm. All in all it was a dream holiday with unforgettable impressions! Many thanks and sunny greetings from Eva and Sepp! P.S. We will be back!!”
2009
Wim Verheyden from Belgium
Average Satisfaction Score 9.6
“In our accommodation places everybody was very kind, friendly and helpful – great hospitality! The organization of the tour through your company was above expectation! Arriving on a Sunday in Bluff going to Stewart Island there was no cash point, neither in Bluff nor on Stewart Island – luckily we were able to use Visa!”
March 2009
Karsten & Gabi Tell from Germany
Average Satisfaction Score: 9.3
“A wonderful and impressive tour – B&B hosts were very kind and caring!”
February 2009
Florence & Alexandre from Switzerland
Average Satisfaction Score: 9.9
“This was the first time that we have received such an excellent tour manual, road maps, directions, tips and things not to forget! Such a great job – thank you! We recommend and hope that you will be still there next time we come back – hopefully soon! Great value added, good recommendations and additional directions and details – we never got lost and found all the activities and accommodations immediately – even in the dark. It was also very helpful in the planning phase to avoid long legs and optimize the short time available. We have done so many activities in such a short period of time – nobody would believe it! We really felt we were in good hands from the beginning to the very end. Thank you!”
February 2009
Gerd & Margot Wagenheimer from Germany
Average satisfaction score: 9.5
“We are totally happy and satisfied with an extremely well organized tour!”
January 2009
Klaus Christiansen & Gitte Gade from Denmark
Average satisfaction score: 10
"Very well organized! The hotels in Auckland, Takapuna, Wellington and Christchurch easy to find and drive to – and well located! All B&Bs of high standard!"
January 2009
Hartmut Seitz & Inrid Boerner-Seitz from Germany
Average satisfaction score: 9.7
"The Tour was very well constructed and has given us a fantastic insight into New Zealand! We will gladly come back to see more! We enjoyed especially the B&B accommodation and met many very friendly and kind hosts who provided us with support and additional local information! Many thanks!"
December 2008
Andreas & Birgit Schwebs from Germany
Average satisfaction score: 10
"We received very good support from your company, especially from Roland when we had a collision which was luckily not caused by us. The high level of care and support extended to us will make us into ambassadors for your company and we will wholeheartedly recommend your services to others! Once again – thank you!"
December 2008
Peter Hope and Family from the UK
Average satisfaction score: 10
"Great all round tour of New Zealand! Stunning scenery, friendly and considerate hosts without exception! Very high standard of service! Looking forward to our next trip!"
December 2008
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