Testimonials
Every customer is handed out a questionnaire at the start of our tours and we are asking him or her to take the time and answer the tour-related questions at the completion of the journey.
We are very interested in monitoring ourselves as well as the performance of our business partners! This includes accommodation places, rental vehicle companies, guides and all other aspects and involved parties.
This very valuable information helps us to constantly improve on our services and to make sure that our tour products are always of the highest standard.
We ask our clients to score on our services on a scale of 0-10 points, 0 being the lowest achievement and 10 being the highest or best achievement.
The questionnaire is made up of eight major questions and a column for general comments in regards to our services. In the text below we are showing you the average score we achieved from some of the clients featured in this testimonial page. Some clients however only gave us general comments and no scores and we have published extracts from these comments as well.
In our questionnaire we have asked our clients to be fair and realistic in their assessments and we have of course also asked them for permission to publish these results.
For privacy reason we are only showing names, countries of client origin and the time of the year the client took part in one of our arrangements.
Walter Lybeer & Anthonionette Vermue from
The Netherlands
Average Satisfaction Score 9.5
"We have enjoyed our tour very much! Beautiful nature and very kind people. We had a great time in New Zealand. Thank you!!"
November 2008
Vietor Grents from
Russia
Average Satisfaction Score 10
"VERY GOOD!"
March 2008
K & E Ferris from Scotland
Average Satisfaction Score 9.3
"Excellent well organized itinerary and doing as much as was possible in 38 days. The time factor means we want to come back. Going individually in this organized campervan tour was better than being in a group. We shall send a full report on our return to GB. Thank you!"
February 2008
Walter Schrittesser & Evelin Reibnegger from Austria
Average Satisfaction Score 8.5
"In spite of a pretty tight schedule we have been able to see a lot and get a first impression. For our next holiday to New Zealand we will request some of the points we particularly liked and ask you then to stitch it together into a workable itinerary. Thank you until next time!"
January 2008
Mrs. G. Drees & Mrs. H. Jehoul from Belgium
"Average Satisfaction Score 9.5
It was a perfect trip! Thank you!"
December 2007
Henry Lawson from United Kingdom
"In assembling these Sky Safaris you have a magnificent country as a canvas. To then add an artist like Allan, genuinely hospitable, skilled, knowlegeable and "fun" made it for us. I cannot imagine a better companion for our tour."
January 2004
A. & I. Horjus from The Netherlands
Average satisfaction score: 9
"We have never received such outstanding information before and it was good to get it at the airport with some explanation. The people of New Zealand are most friendly and this is the best vacation we have ever had. We have stayed for a month and still it is too short. The next time we would like to spend some more time at places so you can see and do something more. Now there was so much to do in a little time. We have had a good impression of New Zealand. Thank you so much!"
January 2004
Tom & Virginia VanderVeer from the USA
Average Satisfaction Score: 9.75
"The Routebourn Track was wonderful in every way. The Rest New Zealand Tours organisation was excellent. We will recommend you to friends. The mix of B&Bs and hotels was good. Very nice and hospitable hosts. It is a great way to see and experience New Zealand!"
January 2004
F. Bronstring from The Netherlands
Average Satisfaction Score: 8.75
"The chosen B & Bs were great. So was the pick-up at the airport. The route description was very clear despite some minor discrepancies. We have enjoyed every minute of our tour, even when it was raining. We are very pleased about the total package you have provided us and will recommend it to our friends."
January 2004
Kelly & Kathy Farnum from USA
Average Satisfaction Score: 10
"Allan Graham made this vacation (New Zealand Sky Safari) what it was - the most incredible journey we have ever enjoyed. His local knowledge, professionalism, approachability and experience were crucial to the success and enjoyment of our Sky Safari. No one can truly experience all of New Zealands majesty from the ground alone. The aerial views were breathtakingly beautiful. The accommodations were over-the-top memorable. Every detail of our trip was expertly handled. Thank you all for a fantastic vacation!"
February 2004
Mr. & Mrs. J. Aries from United Kingdom
Average Satisfaction Score: 9.25
"We hoped this would be the trip of a lifetime - it certainly was! The rout planning and information was meticulously correct, the places you chose for us to visit were all spot on. The accommodation/homestays were all very high standard -the hosts exeptionally hospitable. We have enjoyed a fantastic four weeks in a great country and can not wait to come again."
March 2004
Mr. Keith Stewart from United Kingdom
Average Satisfaction Score: 9.5
"Very enjoyable and very well organized. Sad to be going home after such a beautiful trip. We particularly liked the 'homestay' accommodations rather than the hotel/motels."
November 2004
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Torben & Ingrid Aagaard from
Denmark
Average Satisfaction Score 9.5
"All in all a terrific tour – we would personally have preferred even more B&B accommodation and more time in Rotorua. Please consider the age of some of the people you are sending on this tour as we are not the bungy jumping and jet boating kind op people."
November 2008
Steve Andrews from the USA
Average Satisfaction Score 10
"Everything was first class! The accommodations were excellent, especially the B&B´s. So nice to talk to someone to learn more about New Zealand! The routes were clearly laid out and the back country roads were especially fun. I saw parts of New Zealand that many residents said they had not been to. Lots of time for side trips also – the days were well laid out to allow you plenty of time to explore. Super trip – thanks again!"
March 2008
Tore & Bent Christensen from Denmark
Average Satisfaction Score 9.7
"If we come back which we hope, we will choose you again! You have a beautiful country – take care of it!"
January 2008
Lasse Mikkelsen from Denmark
Average Satisfaction Score 9.85
"It has been a lovely trip!"
January 2008
Emma Adamsson & Tobias Claesson from Sweden
Average Satisfaction Score 10
"Thank you for a very organized tour with a lot of experiences! We really enjoyed our stay in New Zealand! Happy New Year and best regards from Emma and Tobias!"
December 2007
Peter Courtis from United Kingdom
Average Satisfaction Score: 10
"Met all expectations. Very enjoyable experience all round. Accommodation good all round, homestays and farmstays prticulary enjoyable. Everyone that we met was very friendly and most helpful."
January 2004
Mr & Mrs Groeneveld from The Netherlands
"We have seen a lot of the world but this was the best trip. Everything was very well organized. Our compliments!"
January 2004
Sue Bourne from the United Kingdom
Average satisfaction score: 9.75
"From arrival in New Zealand and being met by the Rest New Zealand rep all services provided were excellent. All hotels and homestays were very clean and comfortable, hosts very kind and friendly. Our itinerary was hectic because I had packed so much into this short a time - well it is such a beautiful country. If I am ever able to visit NZ again, I shall contact you and certainly recommend you to anyone travelling to New Zealand."
January 2004
C. Sepers & T. De Geus, M. Sepers & E. Terra from
The Netherlands
Average Satisfaction Score: 9.75
"Looks a little too much, but we are very satisfied. We enjoyed the homestays and the contact with the people where you are staying very much."
January 2004
Marty & Marion Marcum from USA
"My wife and I recently returned home after doing your 18 day "Independent" tour of New Zealand in April. We added an extra day in Christchurch making it a 19 day tour. We want everyone to know that from our very first contact with RestNZ last year we have been very pleased. All along every question we had was answered promptly and completely. Our meet and greet at the airport was wonderful. We had prepared for months for the trip and were amazed at the book we received with all of the information and our itinerary during our meet and greet. While we chose your lesser priced tour for the same number of days we feel that our accommodations were all first class nonetheless. The B&B's were absolutely great. The couples who operate them are top notch. They all made us feel welcome and at home. They all are an asset to New Zealand and to your operation. RestNZ picked only the best to represent them and your country. We simply can't express enough how pleased we were with our trip. We would highly recommend RestNZ to anyone wanting to see the real New Zealand. We saw so much more of New Zealand than we ever would have doing a conventional tour or trying to do New Zealand without such wonderful direction."
"Again, thank each and every one of you for making our trip so memorable. We would gladly recommend RestNZ to anyone wanting to see the real New Zealand. New Zealand was truly remarkable!"
May 2004
Ulrike Forster from Austria
Average Satisfaction Score: 10
"Thank you for a wonderful and perfectly organized holiday!"
January 2004
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